Frequently Asked Questions
WHAT IS YOUR DELIVERY CHARGE?
Our standard delivery charge is £16.00 excluding VAT (£19.20 inc. VAT) for most of mainland UK. Please be aware this charge may not apply to customers based in Scottish Highlands or customers outside the UK. Our Scottish Highland customers will be supplied from our storage depot in Aberdeen.
WHAT ARE MY DELIVERY OPTIONS?
England, Wales and Southern Scotland - We provide delivery on our own fleet of freezer trucks on our scheduled runs. For small orders or an emergency supply, we do offer an overnight courier service available on a Monday, Tuesday and Wednesday for next day delivery.
Scottish Highlands - From our storage facility in Aberdeen, we can provide delivery via a carrier company based in the Scottish Highlands. Delivery charges vary depending on location.
Northern Ireland - We can arrange delivery for large orders via a selected transport company and can also send via our courier provider but this is not guaranteed next day.
For deliveries outside of the above areas, please contact us.
WHEN ARE YOU NEXT IN MY AREA?
Most areas are covered on a fortnightly basis. Due to the schedule rotation of our deliveries, the best way to find out when we are next in you area is to call us on 01386 830089 or visit our Facebook page via our link and all the latest deliveries will be posted on our wall. You may also like to use our online delivery schedule facility. New for 2016!
Customers are very welcome to collect from our depot near Evesham in Worcestershire, our branch in Spain, our cold store in Aberdeen or our new branch in Abu Dhabi.
I HAVE PLACED AN ORDER, WHEN CAN I EXPECT MY DELIVERY?
Once your order had been processed by a member of our team, we will contact you to confirm details of our next scheduled delivery in your area.
AN ITEM I HAVE ORDERED BEFORE DOES NOT APPEAR TO BE ON THE WEBSITE ANYMORE. WHY IS THIS?
You may not be able to see a previously ordered item due to not currently being in stock. Please contact us if you require specific item as we may be able to offer an alternative or inform you of when we expect that item to be available again.
WHAT IS YOUR MINIMUM ORDER?
There is no real minimum order for delivery on our own vehicles however, this would be assessed when planning the route. Customers will be notified accordingly.
Our minimum order for courier delivery is 2 boxes. These can be chicks or quail. Due to size restrictions and the nature of our products, there are currently some products that are not available on this service. There is also limit as to what is able to fit in one parcel. This can be increased but you will incur a surcharge. There is no real minimum order for delivery on our own vehicles providing the logistics are adequate.
See our delivery page for details.
DO YOU SUPPLY TO TRADE/PUBLIC?
Our customer base ranges from private individuals right up to some of the largest Zoos in the country.
WHAT WOULD YOU RECOMMEND I FEED TO..........?
Please see our feeding advice page for more information.
DO YOU SUPPLY OVERSEAS?
We have established clientele in Ireland, Spain*, Malta, Germany, Austria, Qatar and the United Arab Emirates
- For all Spanish customers, we have a distribution centre based in Morales De Toro.
- For all customers in Abu Dhabi and Dubai, we have a distribution centre based in Abu Dhabi. This centre can also service the UAE and GCC.
HOW DO I PAY FOR MY ORDER?
We encourage all of our customer to pay prior to delivery via BACS or Card.
We accept most types of major debit/credit cards. We currently do not accept American Express. We do not accept cheques. If you are a new customer, your first order must be pre-paid. However, if you are a returning customer we do offer the facility for our drivers to collect cash on delivery. If a driver is not provided with a cash payment upon delivery, the goods will not be left.
If in the unfortunate event that you need to return goods adhering to the above points, a member of the team will then inspect the goods upon their arrival. Once the items have been assessed you will be contacted to inform you of the decision.
If a refund is agreed, the amount to be refunded will be returned to either a) via refund to the card the initial payment was made on or b) a credit may be applied to your account for your next order.
Please be aware due to the nature of our goods, no refund will be given without prior inspection of any damaged/faulty goods
Should you wish to cancel your order, please contact us a soon as possible. We appreciate circumstances beyond your control may instigate this and will do our very best to assist in such situations. However if a courier delivery method is chosen for your order, then goods that have already been dispatched will not be unable to be cancelled and any refund due will be at the discretion of Honeybrook Animal Foods subject to the return of the goods.
NOT FOUND YOUR ANSWER?
If you wish to ask anything further, please use the Contact Us page to send us your enquiry